Hiring a tree removal service isn’t something most people do often, but when the need arises, you want to be sure you’re choosing the right company.
Whether you’re dealing with storm damage, a hazardous tree, or a stump that needs to go, knowing what questions to ask your tree removal service will help you find a team that’s professional, experienced, and fully prepared for the job. Here’s what to ask before hiring a tree removal service.
1. Are You Licensed and Insured?
A company that operates without proper licensing and insurance puts you at risk. If something goes wrong—whether it’s property damage or an injury on your property—you don’t want to be responsible for the costs. A reputable tree service will carry general liability insurance and workers’ compensation.
2. Do You Have Certified Arborists on Staff?
Arborists are trained professionals who understand tree health, proper removal techniques, and safety standards. Certification from the International Society of Arboriculture (ISA) shows that a company values expertise.
While not every job requires an arborist, having one on staff is a sign that the business prioritizes professional standards.
3. What’s Your Experience with This Type of Job?
Tree removal isn’t always straightforward. Some jobs require heavy equipment, while others need precision cutting to protect nearby structures. If your tree is close to power lines, near your home, or in a tight space, you need a team that has handled similar removals before. Ask for examples of past work that match your situation.
4. What’s Included in the Estimate?
A detailed estimate should outline the full scope of work. Ask if it includes:
- Cutting and removing the tree
- Stump grinding or removal
- Cleanup and debris disposal
- Additional costs for emergency services or specialized equipment
Some companies provide a lower initial quote but add fees later. A clear breakdown prevents surprises.
5. Do I Need a Permit for Tree Removal?
Regulations vary by location, and some areas require permits before a tree can be removed. A professional tree service should know the rules in your area and either handle the permit process for you or guide you on what’s required. Skipping this step can lead to fines or delays.
6. How Will You Protect My Property?
Removing a tree is more than cutting it down. The process involves heavy branches, sawdust, and sometimes large machinery. Ask how the company plans to protect your lawn, driveway, and surrounding structures. If they’re using equipment like cranes, they should have a plan to prevent damage to underground utilities.
7. What Happens to the Wood and Debris?
Once the tree is down, what comes next? Some companies haul everything away, while others leave wood behind for you to deal with. If you want the wood chipped into mulch or cut into firewood, ask if that’s an option. A good tree removal service should explain the cleanup process upfront.
8. Do You Offer Emergency Services?
Storms can bring down trees without warning, and waiting days for help isn’t an option when a tree is blocking your driveway or leaning on your house.
If you’re hiring a company for routine tree removal, it’s still good to know if they offer emergency services. A company that handles urgent situations is likely to be more responsive and well-equipped.
9. Will You Use Subcontractors?
Some companies outsource work to subcontractors, which can affect quality and accountability. If a subcontractor is involved, make sure they meet the same licensing and insurance requirements as the main company. Direct employees are often a better choice since they work under company standards.
10. How Long Will the Job Take?
Tree removal time varies based on the tree’s size, scope, and location. A single tree in an open space may take a few hours, while a difficult removal near structures could take a full day. Get a realistic timeframe, so you know what to expect.
11. What Equipment Will You Use?
A tree removal company should have the right tools for the job, whether that’s climbing gear, chainsaws, cranes, or stump grinders. The type of equipment matters, especially for large or tricky removals. If your property has limited access, ask how they’ll work around it.
12. What Safety Measures Do You Follow?
Safety isn’t optional in tree removal. The crew should use protective gear, follow industry guidelines, and take precautions to avoid injuries. If they seem careless or dismissive about safety, that’s a red flag. A professional team will have a clear process to keep workers and your property safe.
13. Can You Provide References or Reviews?
A company with a solid track record will have satisfied customers willing to vouch for their work. Check online reviews and ask for references. If a company hesitates to share this information, it may indicate a lack of experience or poor customer satisfaction.
14. How Do You Handle Unexpected Issues?
Tree removal can come with surprises—hidden rot, nests, or obstacles underground. Ask how the company handles changes to the plan. Will they discuss options with you, or will they proceed without consulting you? A professional service will keep you informed throughout the process.
15. What Are Your Payment Terms?
Never pay in full upfront. A reasonable deposit is normal, but payment should be tied to completed work. Be wary of companies that demand full payment before starting or those that don’t provide a written contract.
How to Hire a Tree Removal Service That’s Right for You
Now that you know what questions to ask a tree removal service, the next step is choosing a company that exceeds your expectations—both before and after the job.
Look for licensed, insured professionals with a strong reputation. Make sure their estimate includes all necessary work, and don’t rush the hiring process—especially if it’s not an emergency.
For reliable tree removal in West Chester, PA, AC Tree Experts offers professional service backed by experience, insurance, and customer satisfaction. Please contact us today for a free estimate.